Norton Family

Norton Family

By NortonLifeLock, Inc.

  • Category: Utilities
  • Release Date: 2015-11-23
  • Current Version: 1.10.2
  • Adult Rating: 4+
  • File Size: 85.37 MB
  • Developer: NortonLifeLock, Inc.
  • Compatibility: Requires iOS 11.0 or later.
Score: 1.37811
1.37811
From 402 Ratings

Description

This app should be installed on the child’s iOS device(s). Keeping your kids safer online requires more than managing screen time. Norton Family helps you supervise and manage your kids’ online activities. • Helps you manage your child’s remote learning environment, so you can keep your child focused on schoolwork during the school day. • It helps block unsuitable sites while your kids are surfing the Internet • Let’s you see what websites they’re visiting • Let’s you see what they’re searching for, and so much more… And while Norton Family lets you set online time limits, it also helps you start open and ongoing conversations about how to build safe and smart online habits. As a parent, it’s important to have insight into what your kids are doing. Our helpful tools allow you to monitor kids’ online activities at a glance or be notified by email alerts, so you know when it’s time to talk. IMPORTANT NOTICE: To use the features of Norton Family on your family’s iOS devices, this Norton Family app should first be installed on your child’s iOS device. Parents can configure household policies, manage alerts and reports from family.norton.com. To do this on iOS devices, please download the Norton Family for Parents app. Help your kids explore, learn, and enjoy their connected world more safely with the following features: School Time: Remote learning requires the internet, so pausing the internet on your child’s device is not an option. Norton Family School Time is a feature to help parents manage their child’s remote learning environment, so you can keep your child focused on schoolwork and avoid other internet distractions during the school day. Web Supervision: Let your kids explore the Web freely, with tools that help you block unsuitable websites while keeping you in the know about which sites they’re visiting. Time Supervision: Stay on top of how much time your kids spend on their devices. Search Supervision: See words, terms, and phrases your kids are searching for to gain insights into their interests and help protect them from inappropriate content. Video Supervision*: See a list of the YouTube videos your kids watch on their PCs or iOS devices and even view a snippet of each video, so you know when you need to talk. Instant Lock: Parents can help kids take a break by locking the device so they can re-focus, or join the family at dinner. Individual devices can be unlocked with a PIN. Parents and children can still contact each other while the device is in lock mode. Email Alerts: Receive an email when your kids attempt to visit a blocked site so that you can start a conversation about appropriate content. Access Request: Open the lines of communication by enabling your kids to send you a note from within Norton Family if they disagree with a blocked site or a house rule. Monthly/Weekly Reports: Opt to receive detailed reports of what your kids are doing online, right in your email in-box. Any questions? Send us an email NortonFamily.Support@nortonlifelock.com *Video Supervision monitors videos that your kids view on YouTube.com. It does not monitor or track YouTube videos that have been embedded in other websites or blogs. Mobile app must be downloaded separately. An account is required to use the Norton Family app. To set up, review, manage and customize your House Rules and Settings for each child you’ve added, sign in to your account at my.norton.com using the credentials you created.

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Reviews

  • No porqué

    1
    By troloman777
    Loco me pusieron control parental con esta app y ahora mate a mis padres todo por culpa de esta App
  • I hate this!!!!!!!!!!!

    1
    By The Perilous Pen
    What the heck. Not only did I find a way to turn this crazy app off, but when I did, all my apps were rearranged! The “help section” isn’t help, it’s there to rub it in your face that you’re just a dumb kid and your parents are in your life to run it. Seriously get a clue from these reviews and look away. Ugh.
  • Don’t listen to people who like this app

    1
    By Hello20180831
    This app blocks random apps and websites that are safe. Can’t even read articles. Maybe change your description so it’s warns parents about what they are getting themselves into? Never mind, edited it for ya. Gonna share. Sorry free country, unlike what this app does.
  • Terrible

    1
    By kittykay113
    As a parent I know that this app is not working for any of my children, and many other apps work way better without blocking everything and me constantly having to reset everything
  • The worst customer service

    1
    By tfrank513
    Nov 20 Downloaded Norton Family on my iphone. The phone put the same restrictions on my phone as it did my daughter’s. Nov 21 Contacted customer service. They recommended deleting the app, which I did, but it still did not alleviate the problem. Nov 22 Customer service asked to check if my device is shown under the child profile. It is not; just my daughter’s. They then suggested I go to Settings / General / VPN and then delete the Norton VPN. When I did that, next to VPN it read “not connected”. I figured I would try a factory reset on my iphone. Nov 25 Conducted factory reset. Still did not alleviate the problem. Dec 1 Took it to Best Buy Geek Squad. They said it is a Norton issue. Contacted customer service again. Informed that this would have to go to “level 2” and they will not be in for another 8 hours. I should contact CS then and they will be able to help. This at approximately 8 pm EST. Dec 2 Called around 8 am EST the next day. Was told I would be contacted by level 2 in the next 48 – 72 hours! I pushed back. Asked to be contacted today. Received a call from level 2 around 5:00pm. Wasn’t able to answer and they left a message saying they would call back in 24 to 48 hours. Got an email from level 2 stating they tried to contact me and that I could reach out to customer support if I wanted to be reached sooner. So I called customer service. They said they have escalated the my situation and I should call back after 10 on since that’s when the phone is restricting my apps and then we would know instantly if we fixed the issue. Called back at 10:02. Waited 26 minutes, still no answer and I was so I gave up. Dec 3 Set my alarm at 4:30 am the next morning. Explained to him that I was told to call back after 10 pm to talk to level 2 support. He said he could transfer to level 2. She told me she has escalated my situation (still don’t know what that means) and that I would get a call back within the next 24 to 48 hours. Called right back and got a different representative. She couldn’t transfer me to level 2. They can only contact me when it’s convenient for them. 5:35am. Called back again. He said that level 2 support does not get in for another 5 hours and that I should call back in 5 hours and the technician will automatically transfer me into level 2 support. 10:35 am. Called customer service. Explained that I was told to call at 10:30 am and then would be transferred to level 2. He could not transfer me to level 2. Shay requested from level 2, a priority call back within the next hour. 12:52 pm. Called customer service. Informed him I did not get a call back from Level 2. “Stay with me for 2 to 3 minutes”. Level 2 has to check once with apple before calling me. If it were windows, he could have resolved it. Level 2 will give me a call back “either today or tomorrow”. 5:11 pm. Received a call from Level 2 but was unable to answer. 5:33 pm. Called back as soon as I found out. Asked if I can be switched to level 2. I can’t. The only way to talk to level 2 is they call me when it’s convenient for them. He took down my iphone information – model, serial. He said he has escalated my situation and I will receive a call back in 24 to 48 hours. Dec 4 Received this response from Norton. Did as instructed and it alleviates the problem. For Norton’s reference this is for case 46348773. Why can’t customer service transfer me to level 2; even after being contacted by level 2? Telling a customer they have to wait 24 to 48 hours for level 2 to call and that a he or she can’t contact them is extremely poor customer service. Next step is to attempt to cancel Norton. Wish me luck. I’ll let you all know how that goes.
  • Boo boo

    1
    By ugh boo boo
    It is glitch vary much
  • This app broke my phone

    1
    By jdjrjco
    This is probably the worse app ever it removed my apps in the night time ans it doesn’t let me go back on to them. The app doesn’t let me delete any apps
  • Bruh

    1
    By Gameking1happy
    You just released trash, you are going to lose rating
  • horrible

    1
    By belladogo
    this app is not the move. my dad installed it on my phone and it's horrible it was fine for one night but the next day it deleted all of my apps. it's also horrible for me cuz the app restrictions and the screen time and it doesn't let me go on any websites even if i'm looking up a bible verse. if you're considering getting this app for you kid i would not it shows you don't trust your child and it will make your kids annoyed as heck and make them frustrated which you probably don't want your kids to be mad. overall i DO NOT suggest this app. sincerely, a very annoyed teenager
  • Can’t delete it?

    2
    By catiwhale
    We got this and decided it wasn’t the app for us. Hard to change the settings and just not it. I however can’t delete it off my device. I’m not able to beet rid of the app and it’s really quite annoying.

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