SugarySixpack

Pretty frustrating.

I have tried to contact customer support, and I paid for a quarterly subscription and I can’t even use it! Every time I try to log in it sends me to the fee page even though I already bought my subscription through iTunes. I have emailed the support team a few times and haven’t gotten any response. I’m disappointed because I have used this app for a while now and then one day I couldn’t log in even though my subscription was/is still current and to this day (several weeks later) I still can’t log in without going straight to the fee page and that’s all I can see. Waste of money.

The actual content is pretty good. The app is horrible. Was using this for the prenatal workouts. Then the app just stopped working. Like similar reviewers have mentioned, I was essentially locked out of the app. Nothing has been done on the end of the app developers. Had many emails back and forth about the issues I had, including screenshots and detailed descriptions. Was told “Our team was working on this over the weekend but the rectified version has not yet been made live. It shouldn't be much longer!”. This was mid-May. Nikki has a lot of videos on YouTube, use those instead. Don’t waste your money and time on an app that is updated once a year.

Wanted to love this app SO BAD. Workouts were great and I enjoyed having it all laid out for me. I would have issues with the app about every 2 weeks. I would not be able to workout for days at a time until customer service would take care of issue. Canceling my subscription. If they can take care of the regular glitches I’d re-subscribe in a heartbeat!

Update: Like another user mentioned, the subscription through Apple doesn’t work anymore so they had to get me signed up through their end. It’s worked for the last couple months and now I can’t even open the app. It just crashes as soon as I try to open it. Every time I send an email about something wrong with the app, they tell me they’ll fix it in the next update but if you look at the last time it was updated, that was 10 months ago so obviously nothing is getting fixed. Older review: I’ve waited quite awhile to post this. I did not want to post it out of frustration OR excitement. Lots of negative reviews with the app developers commenting on it to email them so I purchased a year subscription in hopes that I could just email developers with issues. So here we go: Pros: -These workouts helped me lose 8 pounds of baby weight (I’m already super petite so that’s a lot for a 5’ person) and gain 5 pounds of muscle. -I’ve been doing this for about 5-6 months and I’m still not bored of it. It’s always different. -I can do these all mostly at home (with 10 lb. weights and something to step up on). -You can listen to music in a different app as your background music. -Follow Nikki on YouTube for even more workouts, she’s my favorite! Cons: -It’s not integrated into Apple Health -Yes, this app freezes frequently on a black the workouts and you can’t see the video of the workout you’re suppose to be doing. -Yes, I’ve had the app crash in the middle of workouts and then just have to hit “skip” so they don’t count in my “streaks” -Your streaks (how many workouts in a row you’ve completed) reset at the beginning of every month. -Lots and lots of lag even when you download the workouts. -The app will freeze if you do anything else while a workout is downloading (it will stay stuck in loading unless you restart your phone even if you quit the app). -Yes, I’ve contacted the app developer for all of these issues. They responded to ONE. Overall, yes there are TONS of glitches like everyone else noted. I wish Nikki would find another app developer who would do her workouts justice because she is so good that I’m willing to put up with all of the negative parts of this app.

I'm a few months in and after the latest update the app keeps crashing and closing on itself before the app even processes the first screen.

I love the app, but I used it for 14 weeks and now the app won’t stay open. It comes up then looks like it loading then closes. I was really loving it too. Idk what I’m gonna do now.

I’ve had this app for a few years and I love all the workouts but every couple of months I find myself running into glitches. These glitches are not only frustrating but often result in an inability to keep the app open (therefore an inability to complete a workout). I have reached out to Niki several times about these glitches and it often takes over a week to fix. I have finally reached a point where I will no longer subscribe, however, like I said the workouts are great and if these issues are ever truly resolved I would consider resubscribing

Update: now I am unable to even access my subscription. It keeps asking me to add a subscription but I’m paid through. I even tried to add the subscription again but a notification pops up to say that I already have one. Ridiculous. So unfortunate for Nikki and her brand given the poor UX. This app constantly crashes. I’m lucky if it will even open. When it does, I love using the workouts by just reading each exercise. I can’t “start” a workout because the app crashes at the end of every circuit. It’s so unfortunate because Niki’s workouts are actually worth it. However, I will say that they significantly lack direction. She doesn’t give pointers on form or how to do each exercise. You just have one angle of a shot of her doing one. Overall, good superficial content behind a mechanically terrible UI.

I love the prenatal workouts but I can’t get through a single set without the app freezing and crashing. It’s very annoying when I’m trying to fit a workout in with limited time.