FirstNet Assist

FirstNet Assist

By AT&T Services, Inc.

  • Category: Reference
  • Release Date: 2019-07-25
  • Current Version: 1.8
  • Adult Rating: 4+
  • File Size: 70.79 MB
  • Developer: AT&T Services, Inc.
  • Compatibility: Requires iOS 11.0 or later.
Score: 1.79545
1.79545
From 88 Ratings
Free On itunes

Description

FirstNet Assist provides all primary and extended primary first responders with support tools at their fingertips. This app provides access to Customer Care using multiple methods, as well as providing real-time self-diagnostics based on your device brand and model. In case your device is uplift-ready, the app allows you to request uplift from the field to any current uplift request within 50 miles radius of your current location. FirstNet Assist requires a login to the FirstNet portal.

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Screenshots

Reviews

  • DON’T DO IT!!

    1
    By hehddjisjjsn
    Does not work at all. Won’t let me to my account and there are NO OPTIONS TO TRY just sorry couldn’t log you in!!!

  • Worst App I’ve ever used

    1
    By 17 LC
    I, just like everyone enjoy being able to pay and manage my bills through my phone but this app makes it impossible! I usually have to try to login several times and keep refreshing the login page. Then, when it finally does log me in, I keep getting an error when I try to get to the pay my bill option. Never had these types of issues with my AT&T app

  • It’s developing

    5
    By Tiiiimmy!!!
    The app is evolving over time they are making great leaps in developing it . It still has a couple hic-ups but it’s becoming respectable ..

  • Getting better but...

    4
    By tech4decades
    Better than the original app but not what it “should” be. The first thing users need to know is that you MUST HAVE a FirstNet compatible device and you MUST HAVE a FirstNet sim card. What worked when AT&T and FirstNet were the same system won’t work now. Your device may work but without a FirstNet sim it simply won’t work. Once you have compatible hardware this new app does offer a better interface with the website. For example I’m using an XR w/iOS 14 and a FirstNet sim and by using the app to access the website it has eliminated the error filled slow load I was getting before. Also this app interface streamlines access to specific functions like paying your bill. It bypasses the “rabbit hole” of links you get when you login directly through your browser. The biggest issue and/or problem with the app is that “Face ID” was not included (or made available) in this latest version. The app is getting better but it’s not quite where it should be. If the developers would add Face ID to login and “Pay Bill” button on the splash screen (1st screen after login) the app would be far better and useful. Additionally a check hardware and sim compatibility function at the download point would eliminate a lot of problems noted in the app ratings and reviews.

  • Horrible App

    1
    By LEJ65
    Most months I can’t pay my bill without multiple login attempts. I am about ready to kick the whole FirstNet service to the side. The chat feature never works, always says unavailable.

  • Poor App Functionality

    2
    By caward25
    I’m a first responder and it’s honestly the worse user experience for an app it’s a struggle to even manage to pay my bill because the website appears to have several issues I’m surprised they haven’t sorted this out yet since they are under the branch or AT&T.

  • Feeling First Scam

    1
    By VanWynsberghe63
    They saw my hospital badge and thanked me for my service and then sold me a scam. This was just this week. Billing is messed up and given a second phone number and bill double what I was told. I’m going back for a face to face as this app is Sh^*. Haven’t seen one reply to these comments.

  • App has significantly improved

    5
    By Truth in Numbers 359
    The performance of this app has really improved since the last version. That chat feature is now consistently available and it’s easier to use.

  • App first net

    5
    By ;;;;)))Frankie
    App first net Luego de descargar la app, no permite abrir o ver el contenido. Debe ser un error en la actualización de la app. Me encantaría que lo arreglaran para poder hacer pagos en la app. Gracias!

  • No bill Access

    1
    By FB hater 764876544
    If you can't access bills then the app is useless... soooo, this app is useless. It WILL direct you to the website where can also be disappointed by not having access to your bill... doublely useless. Actually more like useless squared... Useless to the Nth degree.

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