The Boston Globe

It stopped working a week ago. I’m able to open it in my iPhone but not in my IPad

The new Globe on line is NOT user friendly at all!! Very difficult to maneuver thru !! Not happy about this new product!! Please improve Thanks

If I wanted someone else’s opinions to spoon feed me what YOU think are the top stories, I can go to any other news source for the same thing. When I look at the in-print version, I am looking for the stories that are most interesting and relevant to me and my world, not someone else’s algorithm or subjective perspective. As loyal paying customer of over 25 years, I should have full control of how I wish to read the digital version. I want to “turn the pages” and curate my own reading. For I don’t know how many times already (I’ve stopped counting), I’ve gone to the digital version to download a story for my files or to forward to a friend/colleague, only to not have the story I want appear anywhere in your digitally curated “top story” list. Only when I use the search function does the story finally emerge. Today, the story I wanted appears on page A6, out of a section that goes through page A30. So why isn’t that story among your “top” stories in the digital version? What dismays me is that now, I can’t rely on being able to read the digital version of the Globe while commuting or relaxing because too many times, the stories I actually might have interest in have a good chance of not being included. And, sadly, I will never know that it has been withheld. Additionally, part of the joy of reading by-the-page layout versus digital top story, is that one can come across something more “minor,” and read solely to learn about something unfamiliar or of human interest, or for a laugh- all things that won’t appear in your top stories list. That is a loss. If I had the option, I would not pay for the digital version because it woefully does not meet my needs. Please bring back the in-print layout to the digital version as an option, and let your readers set their default to how they want to read the Globe. Thank you

The app is really very poor for reading and finding the articles especially compared to just reading through a browser where the interface is easier to use and navigate. Of the newspapers I read regularly, Boston globe is by far the worst application. In addition, while I have been a subscriber for a very long time I get asked to login to the app all the time even though the browser interface remembers me. Avoid the app and read the Boston Globe via a browser.

Great format, easy to read and the app works well. Don’t know why others have issues.

I’m not sure if it’s my account or something with the app . a month agoI had to re-login with a new account (I had let my old digital subscription expire and apparently I used a different email address so I ended up with a whole different account when I signed up again).Now the app is asking me to re-login every time I click a link from the home page - and when I login it takes me back to the homepage and does the same thing all over again. It says I’m logged in on the home page but doesn’t remember it when I try to read an article. So it’s completely useless to me at the moment -The only reason I still have it on my phone is to get the alerts,But if I want to read the link attached to the alert I have to go find it manually on safari or from Twitter or something.

This is honestly the sorriest news app I’ve encountered. It’s been a mess for years - making it apparent that the Globe owners and management just don’t care. How can a major city news org allow this? It’s the norm to have old news articles mixed in with today’s news. Repetition of articles is also common, just as it is on the email I get for today’s news each morning. Need to search? Good luck. Not even obituaries are findable. Boston Globe, take a lesson from the mobile apps for both the NTY (with its amazing graphics) and WSJ (just organized and non repetitive) and get it together. This app is an embarrassment.

I grew up in Massachusetts and moved to Arizona when I retired. After reading the Az. Republic for a year, I subscribed to the online version of the Globe. I look forward to starting my day with a cup of coffee and the Boston Globe. I can’t imagine any newspaper having a better staff of writers. From local news to coverage of national and international events as well as sports, the reporting is unexcelled. I am frequently motivated to comment on articles and quite often get a response from the writer. Clearly they care about their readers. Great paper that keeps me connected to Boston.

Every time I click on an article, a msg comes up to purchase. I already did, so why the solicitation?

I love this paper. But I hate this app. It recognizes my subscriber login 10 percent of the time. When I try to read a section, away from the main landing page, it indicates that I’m not a subscriber. I am! I am pathing much more than my New York Times subscription! It only recognizes my login if I clear my cache every time I try to open the app, which is several t8mes a day. By the way, I’m computer savvy and clear my cache regularly. I contacted customer service and they were patronizing & not helpful. I’m calling ASAP to end this subscription. Btw, it’s sad and sneaky that I can only unsubscribe by calling them directly.