TomTom GO Navigation

Please remove the subscription. Google and Waze doesn’t charge. Tomtom map is very good.

The only reason I pay the annual fee for TomTom is to use in rural areas with no cell service (Waze is my go-to). On this weekend trip to the coast TomTom kept freezing on the screen the condition that would cause this was if my phone got a brief cell signal then lost it. To fix it I would have to pull over, close the app, then restart it. This happened 3 times before I gave up on it. Fortunately I pre-loaded the area in Google maps and was able to enjoy the rest of my trip without issues, no thanks to TomTom. As a long time user (including the original app they discontinued) I will no longer be paying the annual fee. App will be deleted and I’ll be looking for other hard load app options. Review update... after Karen’s (TomTom’s rep on here) response I went to the support page she referred to in attempt to give the details of the problem so they can fix the bug. I got a robot that just kept referring me back to the same page. Too bad. I once liked TomTom.

When half your free trial is spent being forced to download 200Mb of maps from their extremely slow server, is it really a trial? Actually, it’s probably a good indication of how bad the rest of this app will be... iPhone 11Pro on gigabit backed WiFi is apparently not enough.

I’m impressed to see consistent developer responses to reviews here, so I’m posting this in hopes of getting feedback through to the TomTom product development team. I’m a long time TomTom user, in most recent years with a 620. But it has been an exercise is regular frustration, between flaky smartphone and cloud account connectivity, often slow response to input/commands, not infrequent bugginess, and poor search/POI database/voice control. With the advent of CarPlay (and perhaps even without it), it’s enough to lead one to give up on it and just use Waze/Google maps/whatever. But there’s one key thing that all the other apps fail to do, and that’s to provide simple capability to switch between 2D and 3D views. Don’t ask me why, but it’s missing. And that’s enough for me to be willing to pay for an app with a better UI that supports such. $12.99/year doesn’t seem unreasonable to me. But I find that TomTom GO still has serious shortcomings (which are sometimes rather perplexing). Fix these, and I think you will have a winner. Absent them, I probably can’t justify paying for a subscription once my free trial ends. Roughly in order from most critical must haves, to least critical nice-to-haves: 1. Voice support!!! How can you not have this? Probably the biggest advantage Google maps and the like have is that you can speak a point of interest (or address), and it pulls it right up. Having to type it in doesn’t work for navigating on the fly—which has got to be the primary use case! (And it seems you have even managed to break the voice recognition built into the keyboard, when accessed from the phone! So there's no workaround there.) 2. Fix your POI database I recently tried to pull up directions to a nearby Bloomingdale’s. Pulled up every store except the one closest to me. The store has been there for decades. Fix your database! 3. Enlarge button sizes on CarPlay view (or just the acceptable touch zones, even if not the visible button size) Not everybody has a huge display. Even with a large display, the touch zones are probably too small. (Remember, people are doing this while driving!) It typically takes me multiple tries to successfully select a button (saying a + or - for zoom control) that I’m targeting (and each miss means you have to do an extra press to exit back to normal mode, in order to try again). The usability needs work, and this really isn’t hard to get right. 4. Preserve the zoom level that was last set If I set a zoom level, it probably means that’s the zoom level I’m interested in seeing. Why would you automatically reset it back to whatever zoom is your default? (The 620 mostly gets this right.) You’re just constantly forcing me to reset the zoom level to what I want it to be, every time I launch the app. 5. Preserve zoom level through route updates On a related note, just because you made an adjustment to the route, doesn’t mean I want you to reset the zoom level from where I had it set, to your new route default of showing the entire route. Again, you’re just forcing me to do work—while driving—to reset what I had already set. very user unfriendly. 6. Enlarge exit info, and change color (black on yellow is not optimal contrast) Small, black (or is it dark green) letters on a yellow background for exit numbers may look cool, but it’s not easy to read. I ought to be able to read the exit number with a quick glance. This color scheme may be ok with larger type, but this is certainly broken on my small screen CarPlay unit. It needs to be fixed. 7. Don’t block CarPlay operation just because you updated the app!!! I recently started out driving, and when the app launched, I discovered it required action on the phone. Turns out, it has updated recently, and wanted to give me a tour of new features. Seriously? You’re going to block the app from functioning, until I tour your new features, on the phone? Oh, and you also first want me to read a warning on the phone, and click a button to confirm that I’m not driving! Are you crazy? The primary use case for this app is going to be invoking it WHILE DRIVING! Don’t force users to their phones, to make the app work. And certainly don’t do such, simply because you updated the app and want to show me some new bells and whistles. (Like most iPhone users, I have my apps set to automatically update. It’s a mistake for you to assume that you are presenting this info at the time a user is manually updating it.) 8. Increase prominence of traffic markings The primary use cases for me, personally, is just using the map—without routing—to view local traffic when I already know how to get where I’m going, in order to decide for myself which route would be best. The traffic markings on the 620 are considerably more prominent than in this app, in CarPlay mode. It would be helpful to make the markings more prominent/thicker. 9. Add route bar I’m sure you must already know this one, since it’s an obvious absence in CarPlay mode. 10. Split-screen 3D view on turns The temporary split screen 3D view when a turn/action is upcoming, and one is in 2D view on the 620 is a nice feature. You should make it available in the app, also. --- I apologize for getting a little worked up with some of the comments, but some of the choices, (lack of) priorities, and oversights are a but dumbfounding. Anyway, I would love to give you folks $12.99/year for this app (and update this review 5 stars!). Please fix the above items to make the app worth paying for (I'm sure for many others also, beside myself).

I was hoping TomTom would allow me more preferences wrt route selection (prefer larger roads, avoid congestion zone, etc), but that's not the case. It has some of the same issues as the other navigation apps (announce a left turn just when you're arriving at a left-turn opportunity that you shouldn't take, announce turns (or "keeps") when you're really just following the road and anything else would be an obvious turn), but otherwise fine. Wrt POIs, it's pretty terrible. For Heathrow, it has a single entry (silently turns out to be T5). Searching for eurotunnel while in Holland, gives you Folkstone (if you call it Le Shuttle, you get the right thing, but would it kill them to map both names to both ends of the tunnel, it's pretty obvious people are looking for the closest by whatever name is familiar to them?), IoW ferry must be searched for as WightLink, and I could go on). Generally, you need to get the address/post code from elsewhere and enter that, it's quite inconvenient in comparison to the "mainstream" navigation apps. It *might* still be worth it to pay TomTom so as not to hand over your location data to Google or Apple (if you use find-my-phone or apple pay, you're already doing it), but the POI issues make it painfully hard to recommend TomTom Go.

In my thoughts, Tomtom is one of the best Navi app out in the market now, even I don’t use it as of right now. The red camera alert would actually save you lots of money. Also the clean UI interface makes me rewind the old days that I used tomtom. Thank you developer for making a great Navi app, much better than Garmin I would say. The only reason why I stopped using tomtom is that I use Apple Maps now which is free since I don’t drive much if at all. It’s been working greatly for me.

Just downloaded and subscribed to free trial. Maps downloaded. Did a test search for 2 incorporated cities (200 years) in Pennsylvania and it says “no results”!!!! I entered entire address trying cap letters where needed and still no results. One address was my former house. Think this was a waste of time.

Please add vehicle icons like you used to have!

For months the app runs my iPhone XS super hot. If you look at their forums, there are plenty with this issue and not one response from them. 11-13-2020: Amend I can use any other navigation app, Google Maps, Apple Maps, none of them run hot. Additionally, I can have my phone hooked to a 30w in-car charger and it will only maintain battery, not charge while Tom Tom is on screen. Again, this behavior does not happen with any other app.

We use this app for our business and now we understand that there isn’t an update available for an app we have paid for. I can plan on my desktop but it doesn’t send to the app. The app is not finding streets now. I would like someone to reach out to us on the updates or another app without having to pay again.