StudyGateway

None of the tabs on the app pull up anything. The only way I could find my study was to search for it. I saved it to ‘My List’, but can’t find a ‘My List’! Each time I want to watch one of the video sessions, I have to search for my study again. So far the videos play fine and no sound issues as others have stated. However, it is quite frustrating to have to do a search to find my study each time and nothing pulls up on the tabs.

iPhone X app hasn’t worked for 2 months for me. Hopefully it does soon.

This would be so great if the videos would play. I can hear everything but the videos will not play. Very disappointing.

Many times , when I’m trying to play a video on my iPhone XR, I get audio but no video ! Please give an update to fix this !

I believe all of the reviews must be old; maybe before an update?? Because I have had zero issues with this app. It is extremely easy to use and works great! Makes it so convenient to watch the videos instead of having to use my web browser. I love it!

Most of the time this app does not work on my phone! I have to watch through the website!

It’s been very frustrating to try and use this app on my phone only to have either no sound or the app won’t even open. I love all the content but have to lug my computer around to watch videos. PLEASE fix this so I can actually use your app or I’ll have to cancel my subscription.

I love the idea of the app, but it never works right. It either plays video with no sound, or sound with no video. It’s very frustrating

I writing this for the iPad app, not iPhon or website. I thought something done to the glory of GOD should be at a higher level. Sadly not true with this app. From what I can tell the content is great and suspect the creators won be horrified if they knew how poorly their service to the LORD was being implemented in software. Apart from being unusable on iPad if I go to the app support page hyperlink just above these comments I get page not found on the Harper Collins website. These are simple things that should have been fixed before going live on even the entry level app by inexperienced team. How this is in the store for two months (possibly longer) without the developer knowing about would normally get people fired on a mediocre software team. The content looks great, c’mon HC step up your game, or move this client to someone who cares.

I cannot get any sound on the app. I have deleted and reinstalled several times per their only recommendation. I made sure the sound wasn’t muted, rebooted my phone. Everything I could think of. When I came back to reinstall again I realized that I am not alone. Apparently it doesn’t really work for iPhones. I chose a subscription with the idea I’d be able to use the app. Well I will be ending it after the trial. Maybe if they lose enough money then they will consider fixing the problems for this thing.